We understand that many of our customers (older individuals with underlying health issues) are exactly the population most at risk from COVID-19, and therefore we have an obligation to be extra diligent in being careful to not transmit this virus.
We also understand we provide essential services to support our customers with disabilities that cannot be simply put on hold until this pandemic has subsided.
Therefore, we will continue to operate but will follow the below procedures:
If we develop any of the symptoms associated with this virus (such as: fever, cough, shortness of breath) will not be working or in contact with any other member of our staff.
Any of our staff who to their knowledge have come in contact with someone who has, or they believe they may have, COVID-19 will similarly not be working with any other member of our staff.
At this time, we will try to avoid nonessential visits (such as annual maintenance), and to the extent possible will try to walk through and resolve service issues on the phone (at no charge).
We will use hand sanitizer or disinfectant prior to entering and again on leaving any customer's home.
We will avoid shaking a customer's hand and will try to maintain social distancing to the degree possible.
We will try to contact as little in the customer's home as possible and will ask the customer to contact as little as possible of what we bring into the home.
We will use disinfectant on the surfaces of the stairlift we have installed or serviced.
We also request that any customer tell us if any member of their household have COVID-19 symptoms or has been in contact with someone who has COVID-19.
We suggest any family with a particularly vulnerable member of their household keep that member away from any visitor to their home (including us) and the other household members wash their hands after any visitor (including us) have left.
Our first objective is the safety of our customer and our own staff but despite the above it is impossible for anyone to guarantee not transmitting this virus. It is ultimately the customer's decision if they want visitors in their home during this period. Remember we can accomplish a great deal by telephone. Feel free to call to discuss your particular application. 702.469.6090